Cancellation of Your Appointment

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful to all patients, please call on 0121 769 0999 or email on hello@midlandhealth.co.uk us as soon as you know you will not be able to make your appointment.

If you need to cancel your appointment, we require that you call or email at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

Any appointment cancellation less than 24 hours in advance will incur the full charge and no refund will be provided for your appointment.

Appointment cancellations made more than 24 hours in advance will incur a 10% cancellation fee. We can offer an alternative appointment free of charge if your appointment is cancelled more than 24 hours in advance.

If you are more than 10 minutes late for your appointment, we may not be able to accommodate you. In this case, we may need to reschedule your appointment. We will do our best to reschedule your appointment for another day/time that is convenient to you.

Our cancellation policy applies to all appointments offered within a Midland Health Facility. When booking your appointment, you agree to Midland Health’s Terms and Conditions.

Refunds

All refunds will incur a 10% administration fee.

Refunds for eligible pre-payments or deposits will only be made to the card originally used to make the original booking. Refunds should appear within your account or on your card statement within 5-7 working days.

We cannot refund any medications, vaccinations, tests or treatments once they have been administered or dispensed.

Refunds are not eligible for services that were carried out.