Midland Health GP Services
We cannot refund any oral medication or vaccinations once they have been administered or dispensed.
Patients should only book one appointment per day unless specifically asked by the Doctor to book a same-day follow up.
We reserve the right to refuse service.
If a patient wishes to make a complaint, our full Complaints Policy can be accessed via the link below:
https://midlandhealth.co.uk/complaints-procedure/
Pre-payment Policy
We require pre-payment of your appointment to secure your booking at a Midland Health Facility.
Pre-payment for new patients is up to a maximum of 100% of the standard appointment charge, excluding any medication, tests or procedures.
Pre-payment is required a minimum of 24 hours in advance of your appointment. We reserve the right to cancel an appointment if pre-payment has not been made within 24 hours of the appointment.
The remainder of your consultation fee plus any additional tests, medications or service(s) is required to be paid in full to the doctor, nurse or health care assistant at the end of your consultation.
Prescriptions
Our Service is not a prescription fulfilment service. Only after a consultation booked in accordance with the terms and conditions will a medication be prescribed by mutual agreement being reached between you and the Doctor under circumstances that are appropriate, legal and responsible. The final issuing of a prescription is at the sole discretion of the Doctor.You understand, accept and agree that any prescription given to you is solely for personal use. If you lose a prescription, a copy may be reissued by the Doctor and may be subject to an additional cost. You accept that the Doctor has the right to refuse to issue a copy of the prescription should it be deemed inappropriate. You must keep any medicines securely and do not allow others (especially children) to use them.
Midland Health Cancellation Policy
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful to all patients, please call on 0121 769 0999 or email on hello@midlandhealth.co.uk us as soon as you know you will not be able to make your appointment.
If you need to cancel your appointment, we require that you call or email at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
Any appointment cancellation less than 24 hours in advance will incur the full charge and no refund will be provided for your appointment.
Appointment cancellations made more than 24 hours in advance will incur a 10% cancellation fee. We can offer an alternative appointment free of charge if your appointment is cancelled more than 24 hours in advance.
If you are more than 10 minutes late for your appointment, we may not be able to accommodate you. In this case, we may need to reschedule your appointment. We will do our best to reschedule your appointment for another day/time that is convenient to you.
Our cancellation policy applies to all appointments offered within a Midland Health Facility. When booking your appointment, you agree to Midland Health’s Terms and Conditions.
Consultant Services
Midland Health works in collaboration with consultants, consultant groups, diagnostic facilities and intermediary parties/brokers to ensure the provision of continuity of care to each patient. These collaborations entail a commercial relationship between the parties whereby a percentage of the fee paid by patient for the service is shared between Midland Health and the relevant party.
Promotional rates/ Pricing
Appointments booked during a promotional period which are rescheduled, or cancelled and subsequently rebooked, will not be eligible for any promotional rate if the promotion has since closed.
All appointments costs are charged at the prevailing rates at the time of last booking. Appointments rescheduled or cancelled and rebooked are charged at the rates on the date of last booking.
Late Policy
To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you are seen by our GPs. As our clinics are very busy, you may be asked to reschedule your appointment or wait for an available slot so that all our patients receive the best possible service.
Failure to attend
If you fail to attend your appointment, you are more than 10 minutes late to your booked appointment or you decide cancel your appointment within less than 4 hours of the scheduled start date you will be deemed to have missed your appointment.
Our team will contact you to help you reschedule your appointment but you will not be eligible for a refund of any pre-payment or deposit if you fail to attend on the rescheduled appointment.
Refunds
All refunds will incur a 10% administration fee.
Refunds for eligible pre-payments or deposits will only be made to the card originally used to make the original booking. Refunds should appear within your account or on your card statement within 5-7 working days.
We cannot refund any medications, vaccinations, tests or treatments once they have been administered or dispensed.
Refunds are not eligible for services that were carried out.
Privacy
By accepting these Terms and Conditions, you acknowledge that you understand, have read and will abide by Midland Health’s Patient Privacy Policy which is part of these Terms and Conditions by reference.
Applicable law:
These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of our Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Notices:
Midland Health may contact you by email to the email address provided in your account, by written communication to the postal address provided in your account, SMS or by a general notice on the system. As per GDPR regulations we always check communication preferences at the time of booking a new patient. If you wish to update these preferences then one of the team can assist you with this please email hello@midlandhealth.co.uk or calling us on 0121 769 0999.
Contact:
You may contact us at any time via the email hello@midlandhealth.co.uk or by calling 0121 769 0999.
Patients are advised that our Consultants or GPs are unable to engage in email correspondence with patients outside consultations. All inquiries and communications will be facilitated through our administration and secretarial teams to ensure timely and secure responses
Terms and Conditions for Video Consultations
Losses
Midland Health cannot accept liability for consequential losses incurred by the customer.
If a customer has a delayed result or result has not been provided by Midland Health or the laboratory, we cannot accept any liability for any losses incurred by the customer. By accepting Midland Health’s terms and conditions you have agreed that these losses cannot be the responsibilities of Midland Health.
Any losses incurred as a result of time and travel to and from an appointment where the product or service cannot be delivered and is outside the control of Midland Health cannot be compensated. Midland Health will endeavor to support rebooking of the appointment at a suitable and convenient time for the client.
Midland Health will endeavor to produce a COVID 19 test result that is reported as Negative, Positive, Inconclusive/Unclear. An Inconclusive/Unclear result does not constitute an error in the testing process. In the rare event of receiving an Inconclusive/Unclear test result a refund or complimentary test cannot be provided.
Information supplied for Fit to Fly for Covid Testing
Midland Health do not provide formal advice on fit to fly requirements for each country. It is the client’s responsibility to check any requirements that their destination country/ flight carrier stipulates prior to booking tests.
Midland Health GP Subscription Membership Service
Memberships and Benefits
Single Membership (for one adult) – £49.00 per month
6 face to face express GP appointments per year (15-minute appointments) *. These appointments can be arranged as face to face or video consultations.
1 health screen per year (Gold Standard Health Screen)
10% off blood tests and ultrasound scans
Priority access to GP appointments within 24 hours*
Couples Membership (for two adults) – £89.00 per month
12 face to face express GP appointments per year (15-minute appointments) *. These appointments can be arranged as face to face or video consultations.
1 health screen per year per adult (Gold Standard Health Screen)
10% off blood tests and ultrasound scans
Priority access to GP appointments within 24 hours*
Family Membership (for two adults and two children* under the age of 17) – £139.00 per month
20 face to face express GP appointments per year (15-minute appointments) *. These appointments can be arranged as face to face or video consultations.
1 health screen per year per adult (Gold Standard Health Screen)
10% off blood tests and ultrasound scans
Priority access to GP appointments within 24 hours*
* Where a 30-minute GP consultation is requested, 2 appointments will be utilised
* Additional children can be added to the family plan for a cost of £29.00 per month per additional child. An additional 5 GP appointments per year will be added to the membership plan.
* Where GP appointments are available within 24 hours, they will be offered and prioritised for our Membership patients. A GP appointment within 24 hours may not always be possible, as Midland Health do not offer a 7 day per week service.
Additional fees will be incurred for any additional Midland Health services that are utilised by our membership patients outside of their plan. You will be informed of any additional costs prior to incurring them. These additional fees will be payable in advance of any consultation as per our terms and conditions.
Late or missed appointments for Members
If you are more than 10 minutes late to your appointment, the Doctor may not be able to see you. This decision is at the discretion of the Doctor you are scheduled to see and of the Midland Health Team. In the event you are late for your appointment and it can no longer be facilitated, the appointment will be classed as a missed appointment and cannot be rescheduled.
If you cancel your appointment within 24 hours of your appointment time, this will be classed as a missed appointment and cannot be rescheduled.
If you cancel your appointment with more than 24 hours’ notice, this will remain as an unutilised appointment within your membership and can be re-booked at a later date.
Cancellation of Membership
You may cancel your agreement with us and your membership within 14 days of the day on which your membership begins (“Cancellation Period”). We will refund your membership fee to you within 14 days from the day on which we receive your cancellation notice provided that, if you use the Services within the Cancellation Period and you subsequently choose to cancel the membership within the Cancellation Period, we may reduce the amount of any refund (or take payment from you) to recover the cost of any appointments booked with Doctors via our Services. These will be priced according to the pay as you go rates published on our Site rather than the membership fee pro rata to the period of your membership period, to reflect reasonable use.
Our Membership terms are based on a minimum 12 month contract. Your membership cannot be cancelled earlier than 12 months after your membership was started.
After completing the initial 12 months, you can cancel your membership by providing 30 days’ written notice.
You may end your agreement with us after 12 months:
If the Services are unavailable for reasons outside our control; or if you do not agree with a material change we propose to make to these Conditions.
If you end your agreement with us, and you are a Member, we will refund the proportion of the fees you have already paid reflecting the remaining complete months of the membership period at the time of your notice. If you want to cancel your agreement under this clause, you must give us notice by calling us on 0121 769 0999 or email us at hello@midlandhealth.co.uk.
In the event of continued inappropriate usage of our Service by an individual, we reserve the right to immediately cancel membership benefits in order to protect the care provided to all other Members.
Failed or missed payment of membership
If you fail to make payment for your membership, the intent will be resubmitted within 72 hours. Following the resubmission, if payment is still not made, the membership will be suspended. Should payment be made within 5 days of the failed attempt, the membership will be unsuspended. If after 5 days there is no payment made, the membership shall be permanently suspended and any unutilised appointments / benefits will be lost.
Should you wish to reinstate your membership after a suspension, you may do so by resubmitting your request to gain membership.
Infection Control Annual Statement
We take infection control seriously and have implemented various measures to prevent the spread of infections within our premises.
Click here to read our annual statement and discover which improvements we have done over the past year.