Midland Health GP Services 

  • We cannot refund any oral medication or vaccinations once they have been administered or dispensed.
  • Patients should only book one appointment per day unless specifically asked by the Doctor to book a same-day follow up.
  • We reserve the right to refuse service.

Pre-payment policy- GP Services/ Covid testing

We may require pre-payment/deposit to secure your appointment with a doctor, nurse or health care assistant.

Pre-payment for new patients is up to a maximum of 100% of the standard appointment charge, excluding any medication, tests or procedures. Previous patients who have failed to attend an appointment will be subject to full payment in advance to secure an appointment.

The remainder of your consultation fee plus any additional tests, medications or service(s) is required to be paid in full to the doctor, nurse or health care assistant at the end of your consultation

Cancellation Policy- GP Services

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful to all patients, please call on 0121 769 0999 or email on hello@midlandhealth.co.uk us as soon as you know you will not be able to make your appointment.

If you need to cancel your appointment, we require that you call or email at least  24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time. Any appointment cancellation will result in a cancellation fee of £20 which will be equal to any type of appointment regardless of the cost.

If you are more than 10 minutes late for your appointment, we may not be able to accommodate you. In this case, we might need to reschedule your appointment for another day or cancel it if preferred (which the £20 cancellation will apply). We will do our best to reschedule your appointment for another day/time that is convenient to you.

Consultant Services

Midland Health works in collaboration with consultants, consultant groups, diagnostic facilities and intermediary parties/brokers to ensure the provision of continuity of care to each patient. These collaborations entail a commercial relationship between the parties whereby a percentage of the fee paid by patient for the service is shared between Midland Health and the relevant party.

Pre-payment policy- Consultant Services

We require pre-payment/deposit to secure the booking of appointments with our specialists and Consultants.

We will contact you before your consultation to confirm attendance and take the pre-payment/deposit. Pre-payment amounts may vary depending upon the speciality and can be found on our website. Any additional tests, medications or service(s) will be paid in full at the end of your consultation. If you do not pre-pay for your consultation at least 48 hours before its start time, your appointment will be deemed as unconfirmed and cancelled as a result.

We cannot refund any medication, vaccinations or treatments once they have been administered or dispensed.

Cancellation Policy- Consultant Services

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful to all patients, please call on 0121 769 0999 or email on hello@midlandhealth.co.uk us as soon as you know you will not be able to make your appointment.

If you need to cancel your appointment, we require that you call or email at least 72 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time. Any appointment cancellation within less than 72 hours will result in a cancellation fee of the 50% of the appointment cost.

If you are more than 10 minutes late for your appointment, we may not be able to accommodate you. In this case, we might need to reschedule your appointment for another day or cancel it if preferred (which just 50% of the appointment cost will be refunded). We will do our best to reschedule your appointment for another day/time that is convenient to you.

Rescheduling

If you need to reschedule your appointment, we require that you call or email at least 4 hours before your appointment time. You can do this via the link in your email booking confirmation, via phone or email.

Promotional rates/ Pricing

Appointments booked during a promotional period which are rescheduled, or cancelled and subsequently rebooked, will not be eligible for any promotional rate if the promotion has since closed.

All appointments costs are charged at the prevailing rates at the time of last booking. Appointments rescheduled or cancelled and rebooked are charged at the rates on the date of last booking

Late Policy

To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you are seen by our GPs. As our clinics are very busy, you may be asked to reschedule your appointment or wait for an available slot so that all our patients receive the best possible service.

Failure to attend

If you fail to attend your appointment, you are more than 10 minutes late to your booked appointment or you decide cancel your appointment within less than 4 hours of the scheduled start date you will be deemed to have missed your appointment.

 Our team will contact you to help you reschedule your appointment but you will not be eligible for a refund of any pre-payment or deposit if you fail to attend on the rescheduled appointment.

Midland Health will require full payment in advance from any patients deemed to have abused its terms and conditions, or who has previously failed to attend, cancelled or rescheduled a booked appointment with less than 4 hours notice.

Refunds

Refunds for eligible pre-payments or deposits will only be made to the card originally used to make the original booking. Refunds should appear within your account or on your card statement within 5-7 working days.

We cannot refund any medications, vaccinations, tests or treatments once they have been administered or dispensed.

Refunds are not eligible for services that were carried out.

Privacy

By accepting these Terms and Conditions, you acknowledge that you understand, have read and will abide by Midland Health’s Patient Privacy Policy which is part of these Terms and Conditions by reference.

Applicable law:

These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of our Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Notices:

Midland Health may contact you by email to the email address provided in your account, by written communication to the postal address provided in your account, SMS or by a general notice on the system. As per GDPR regulations we always check communication preferences at the time of booking a new patient. If you wish to update these preferences then one of the team can assist you with this please email hello@midlandhealth.co.uk or calling us on 0121 769 0999.

Contact:

You may contact us at any time via the email hello@midlandhealth.co.uk or by calling 0121 769 0999.

Terms and Conditions for Video Consultations

View here.

Losses

If a customer has a delayed result or result has not been provided by Midland Health or the laboratory, we cannot accept any liability for any losses incurred by the customer. By accepting Midland Health’s terms and conditions you have agreed that these losses cannot be the responsibilities of Midland Health.

Midland Health will endeavour to produce a COVID 19 test result that is reported as Negative, Positive, Inconclusive/Unclear. An Inconclusive/Unclear result does not constitute an error in the testing process. In the rare event of receiving an Inconclusive/Unclear test result a refund or complimentary test cannot be provided.

Information supplied for fit to fly for Covid testing

Midland Health do not provide formal advice on fit to fly requirements for each country. It is the client’s responsibility to check any requirements that their destination country/ flight carrier stipulates prior to booking tests.

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