Midland Health GP Services Cancellation and Rescheduling Policy

  • We cannot refund any oral medication or vaccinations once they have been administered or dispensed.
  • Patients should only book one appointment per day unless specifically asked by the Doctor to book a same-day follow up.
  • We reserve the right to refuse service.

Pre-payment policy

We may require pre-payment/deposit to secure your appointment with a doctor, nurse or health care assistant.

Pre-payment for new patients is up to a maximum of 100% of the standard appointment charge, excluding any medication, tests or procedures. Previous patients who have failed to attend an appointment will be subject to full payment in advance to secure an appointment.

The remainder of your consultation fee plus any additional tests, medications or service(s) is required to be paid in full to the doctor, nurse or health care assistant at the end of your consultation

Cancellation Policy

All online bookings will incur a £20 administration fee for any cancelled appointments even if more than 24 hours notice is given. The rest will be refunded back to original payment method.

We can reschedule your appointment with less than 24 hours notice and use the payment made for the new appointment time and no administration fee will be charged.

Appointments for non-online bookings can be cancelled if more than 24 hours’ notice is given and a full refund issued. We will do our best to accommodate your request for a new appointment time and will offer up to 3 options for an alternative appointment slot.

Rescheduling

You may reschedule your appointment free of charge up to 4 hours before the time of your appointment. You can do this via the link in your email booking confirmation or calling us on 0121 769 0999

If your booking is less than 4 hours before your scheduled appointment you may reschedule but you will lose any pre-payment or deposit paid for your initial appointment.

Promotional rates/ Pricing

Appointments booked during a promotional period which are rescheduled, or cancelled and subsequently rebooked, will not be eligible for any promotional rate if the promotion has since closed.

All appointments costs are charged at the prevailing rates at the time of last booking. Appointments rescheduled or cancelled and rebooked are charged at the rates on the date of last booking

Late Policy

To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you are seen by our GPs. As our clinics are very busy, you may be asked to reschedule your appointment or wait for an available slot so that all our patients receive the best possible service.

If you are more than 10 minutes late for your appointment without our prior agreement, we may consider you to have failed to attend, in which case, you will not be eligible for a refund of your pre-payment/deposit.

Failure to attend

If you fail to attend your appointment or are more than 10 minutes late to your booked appointment or cancel your appointment within 4 hours of the scheduled start date you will be deemed to have missed your appointment. Our team will contact you to help you reschedule your appointment on one occasion. You will not be eligible for a refund of any pre-payment or deposit if you fail to attend on the rescheduled appointment.

Midland Health will require full payment in advance from any patients deemed to have abused its terms and conditions, or who has previously failed to attend, cancelled or rescheduled a booked appointment with less than 4 hours’ notice.

Refunds

Refunds for eligible pre-payments or deposits will only be made to the card originally used to make the original booking. Refunds should appear within your account or on your card statement within 7 days.

We cannot refund any medications, vaccinations, tests or treatments once they have been administered or dispensed.

Refunds are not eligible for services that were carried out.

Non-GP Services 

Midland Health works in collaboration with consultants, consultant groups, diagnostic facilities and intermediary parties/brokers to ensure the provision of continuity of care to each patient. These collaborations entail a commercial relationship between the parties whereby a percentage of the fee paid by patient for the service is shared between Midland Health and the relevant party.

Pre-payment policy

We require pre-payment/deposit to secure the booking of appointments with our specialists and Consultants.

We will contact you before your consultation to confirm attendance and take the pre-payment/deposit. Pre-payment amounts may vary depending upon the speciality and can be found on our website. Any additional tests, medications or service(s) will be paid in full at the end of your consultation. If you do not pre-pay for your consultation at least 48 hours before its start time, your appointment will be deemed as unconfirmed and cancelled as a result.

We cannot refund any medication, vaccinations or treatments once they have been administered or dispensed.

Rescheduling

You may reschedule your appointment free of charge up to 4 hours before the time of your appointment. You can do this via the link in your email booking confirmation or calling us on 0121 769 0999

If your booking is less than 4 hours before your scheduled appointment you may reschedule but you will lose any pre-payment or deposit paid for your initial appointment.

Late policy

To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you are seen by our specialist. As our clinics are very busy, you may be asked to reschedule your appointment or wait for an available slot so that all our patients receive the best possible service.

If you are more than 10 minutes late for your appointment without our prior agreement, we may consider you to have failed to attend, in which case, you will not be eligible for a refund of your pre-payment/deposit.

Cancellation policy

All online bookings will incur a £20 administration fee for any cancelled appointments even if more than 24 hours notice is given. We can reschedule your appointment with less than 24 hours notice and use the payment made for the new appointment time.

If you cancel your appointment within 24 hours of its start time you will not be eligible for a refund of your pre-payment/deposit.

  1. Please note that if you cancel your appointment 24 hours or more before its start time you will benefit from FREE CANCELLATION or rescheduling and will receive a refund for the pre-payment charge if applicable.
  2. If the booking is made less than 24 hours before the appointment start time, we reserve the right to take the pre-payment/deposit at the time of the booking.
  3. If a consultation is missed or cancelled as a result of scheduling errors on the part of Midland Health or failure of the specialist to attend, then we will refund the pre-payment charge made on your debit/credit card.

Failure to Attend

If you fail to attend your consultation or are more than 10 minutes late to your consultation you will be deemed to have missed your appointment. You will not be eligible for a refund of your pre-payment/deposit.

Promotional rates/ Pricing

Appointments booked during a promotional period which are rescheduled, or cancelled and subsequently rebooked, will not be eligible for any promotional rate if the promotion has since closed.

All appointments costs are charged at the prevailing rates at the time of last booking. Appointments rescheduled or cancelled and rebooked are charged at the rates on the date of last booking.

Privacy

By accepting these Terms and Conditions, you acknowledge that you understand, have read and will abide by Midland Health’s Patient Privacy Policy which is part of these Terms and Conditions by reference.

Applicable law:

These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of our Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Notices:

Midland Health may contact you by email to the email address provided in your account, by written communication to the postal address provided in your account, SMS or by a general notice on the system. As per GDPR regulations we always check communication preferences at the time of booking a new patient. If you wish to update these preferences then one of the team can assist you with this please email hello@midlandhealth.co.uk or calling us on 0121 769 0999.

Contact:

You may contact us at any time via the email hello@midlandhealth.co.uk or by calling 0121 769 0999.

Terms and Conditions for Video Consultations

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