Frequently Asked Questions

Yes, you can book in to see a Midland Health GP at any time. We recommend you maintain registration with an NHS GP, but we will hold your records in tandem to ensure effective communication in the event of an emergency.

In the event of an emergency, we may be required to share certain information with emergency healthcare services, however, when you register with us you will be asked your preference as to whether we share information on a regular basis or not. We will not share any confidential medical information without your permission or knowledge.  

Each insurance provider is different so it’s important to check this out before you register. Many providers don’t cover primary care GP consultations but will cover tests if needed. For a recommendation, call to speak to a Midland Health representative.

We don’t automatically have access but can ask for records from your GP if it is relevant to your care, and if you give your permission.

You can contact us at any time using our online booking form, or call within our opening hours of 8am to 7pm for additional queries. We will endeavour to respond to queries submit via our online contact form within 24 hours.

Yes, we offer same day appointments should you need immediate care but can also offer appointments at a later time which suits you; whichever you prefer.

Yes, and you can request a female GP at the time of booking. We also have male GPs on request if you would prefer.

We have a chaperone policy and have access to an advocacy service if required. Patients can request a chaperone before an appointment or you can bring someone along with you if you prefer.

You can choose how you would like to be contacted when you register with us. Results will be received by reception and can be shared via telephone, email, letter or via a follow up appointment. All our processes are safeguarded to ensure discretion and confidentiality.

Yes, we have some common medications which can be issued to you on site. If we do not have your prescription available, our GPs will issue a private prescription which you can buy from any pharmacy near you.

Yes, many people come to see us who are not permanent UK residents and therefore are not entitled to NHS treatment.

Yes, our GPs can write a private referral letter for you as part of your consultation. This will enable you to see and be treated by a specialist privately.

Yes, however, we have access to ultrasounds, CTs and MRI scans as part of our service. Our GP can book you in for consultation and refer you based on your history and symptoms. They will examine you before deciding the best type of scan for you.