Please note, the closing date for this job has now past.
Job Summary
Are you a people person? Are you passionate about providing excellent customer care? Want a role where you make a difference?
Midland Health is a leading Private GP Clinic in the Midlands. During the past 18 months, we have seen exponential growth. Our flagship clinic in Edgbaston was opened in 2021, and this is where you will be based. This is a customer facing role, providing a warm welcome for all attending our clinic. Whether on front desk or responding to calls/emails your up-beat and positive personality will shine through and put our patients at ease.
We are seeking a highly motivated Customer Service team member to join our small and welcoming team, salary of up to £21,450 per annum.
This is a full-time position, working shifts between 8.00am – 7.30pm weekdays and 8.00am – 4.30pm Saturdays
The ideal applicant will have good levels of literacy, IT skills and fantastic interpersonal skills. It is important that you have an understanding of and commitment to the responsibilities of the role.
As this position is focused on engaging with and speaking to patients, either by telephone or face to face, we require the successful candidate to be a good communicator: calm, courteous and have a professional approach at all times. You must be able to work using your own initiative and have outstanding organisational skills.
Previous customer service experience and GP reception experience would be an advantage.
The main duties will include:
- Reception work: meeting and greeting patients
- Answering telephone and dealing with a range of patient enquiries
- Booking appointments and follow ups
- Taking requests from patients for prescriptions
- Scanning documents
- Timely referrals to outside agencies
- Using the in-house patient computer system
- Responding to email enquiries promptly
- Excellent record keeping
In return you will be entitled to an enhanced annual leave and sick pay schemes and working in high class facilities.
Person Specification
Experience:
- customer service: 1 year (preferred)
Ability to Commute:
- Edgbaston, B15 3DP (required)
Work Location: In person
Schedule
- 8-hour shift
- Day shift
- Monday to Saturday
- Weekend availability
Closing Date: 31/08/2024
Salary: £21,450 per annum
Benefits:
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